Midtronics maintains secure, password-protected pages for our customers. To access your page, enter your username and password (both are case-sensitive).

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To obtain login information or if you have forgotten your username or password, please contact your company’s Midtronics program administrator. If you experience difficulties logging in, contact Midtronics Customer Service: • Toll-Free from U.S.: (866) 592-8052 • Latin America: +1 (630) 323-2800, select Option 1 at prompt • Europe: +31 306 868 150 • Japan: +81-3-5735-5252.

Midtronics

The Midtronics Transportation Division is committed to providing high quality products and services to our customers. Our Customer Service team is available to answer your questions about product performance and features, as well as battery testing standards and best practices. If you have questions about your Midtronics product's performance or features, or are in need of service, we request that you take the following steps to finding answers to your questions: Consult the instruction manual, which features the following information: • Step-by-Step Instructions • Troubleshooting • Warranty & Service Information Most Midtronics product manuals can be found here:.

If you are unable to find the information you need in the product manual, contact Midtronics Customer Service: North America, Latin America, Middle East & Asia Pacific (other than China) 7:30am to 5:00pm CST, Monday through Friday Toll-Free in North America: (866) 592-8052 Phone: +1 (630) 323-2800 -- Select Option 1 at prompt Fax: +1 (630) 323-2844 Email: CustomerHelp@midtronics.com Europe & Africa Phone: +31 306 868 150 Fax: +31 306 868 158 Email: service-europe@midtronics.com. China Phone: +86-70 Fax: +86-71 Email: chinainfo@midtronics.com If there is an issue that cannot be resolved over the phone and your product requires service: • Customers in North America should contact Midtronics directly (rather than the place of purchase) and follow the process outlined below. All other customers should contact the place of purchase or an authorized Midtronics service provider for instructions. For a list of authorized service providers, visit.

• The Customer Service Representative will issue a Return Material Authorization (RMA) number. The RMA number enables us to promptly process and track the unit upon receipt. • At the time of your call, the Customer Service Representative will quote a flat-rate repair cost for non-warranty service and discuss payment options. • Please follow Customer Service instructions regarding which item(s) need to be shipped and carefully pack in a sturdy container to avoid product damage during shipping. • Ship the unit to Midtronics (freight prepaid) at the applicable address below for your geographic location.

Edrawings 2015 32 bit. • SOLIDWORKS 2014 was the last release that supports 32-bit operating systems. SOLIDWORKS 2015 and later will not install on 32-bit operating systems.

The RMA number must also be printed on the shipping box, as shown: United States Midtronics, Inc. RMA# ___________________________ 7000 Monroe Street Willowbrook, IL 60527. IMPORTANT: The Canadian address is a FedEx routing facility -- not a Midtronics location. If you do not include the RMA# on the label as shown when shipping to this address, your product service will be severely delayed. • We strive for one business day service turnaround (not including shipping time) on typical repairs. Certain repairs and busy periods may result in extended service turnaround time. • Your serviced product will be shipped back to you using the same level of service.

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